Online Return Policy
We will do what we can to ensure that you are satisfied with every purchase. Unfortunately, sale items or items purchased with a coupon and / or discount code cannot be refunded. All sale items are final. One discount code can be used per customer per order. Orders placed online can only be returned
For returns, please use our online Return Center All returns must be sent in the same packaging and condition to the address above within 14 days of the date you received the item.
We ask that you add a note in your package stating your name, order number and reason for returning the item. Please allow 2-3 business days for processing after the package has been delivered back to us. The refund will go back onto the card that was used to place the order.
We cannot take responsibility for items returned without notification and/or items that are returned with a shipping alternative where you cannot trace the package.
For exchanges, please use our online Return Center All exchanges must be sent in the same condition received to the address above within 14 days of the date you received. Tags must be attached and garments unworn.
We ask that you add a note in your package stating your name, order number, why you would like to exchange your item and the new item information (i.e., style #, color and size). Please allow 2-3 business days for processing after the package has been delivered back to us. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item.
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders.
Business Shipping Hours:
Monday – Friday, 9AM – 3PM EST, excluding national holidays
UPS and USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3PM EST, as well as items ordered Saturday and Sunday, will be processed the following Monday. We primarily ship through USPS and UPS.
Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.
Expedited Shipping Policy
Items purchased with expedited shipping need to be placed before 3PM EST in order to be processed and shipped out the same day. Orders placed after 3PM EST will be processed and shipped the following business day.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded. We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility.
Kinder Mode Inc. is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to Kinder Mode Inc.
Users are responsible for all sales taxes and other taxes on merchandise shipped to their state.