RETURNS AND EXCHANGES

You have 14 days after receiving your order to exchange it for another size or request a refund via the USPS Dropoff Service.

(1) PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

(2) ATTACH THE RETURNS LABEL IN A VISIBLE AREA ON THE PARCEL

Place the USPS returns label that we sent you with your order on your parcel. 

(3) RETURN YOUR PARCEL

Drop off your return at the USPS location of your choice.

The change of size or refund will be processed within 3 to 12 business days after we receive your parcel.

You have up to 14 days from reception of your order to exchange your item for another size or request a refund by mail:

(1) PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

(2) ATTACH THE RETURNS LABEL IN A VISIBLE AREA ON THE PARCEL

In the delivery you will see a label with the return address, which you should attach to your parcel.

If you cannot find it in your parcel, send it to the following address:

KINDER MODE INC RETURNS
315 Flatbush Ave
Brooklyn, NY 11217

(3) SEND THE ITEM

We recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. We do not accept C.O.D. deliveries and will not pay the delivery or return charges.

The change of size or refund will be processed within 3 to 12 business days after we receive your parcel.

Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.

For exchanges, please use our online Return & Exchange Center

We ask that you add a note in your package stating your name, order number, why you would like to exchange your item and the new item information (i.e., style #, color and size). Please allow 3 to 12 business days for processing after the package has been delivered back to us.

If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or color, you must return the item and place a new order.

When making returns and exchanges, please bear in mind that:

• Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
• Unfortunately, sale items or items purchased with a coupon and/or discount code cannot be refunded. All sale items are final. One discount code can be used per customer per order.
• When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of returns by mail, Kinder Mode Inc will not accept cash on delivery and will not pay the delivery or return charges.